Warning: Scam emails claiming to be from Energy Ombudsman

We’re aware of a recent rise in fraudulent emails being sent to energy consumers that falsely claim to be from Energy Ombudsman.

These scam emails often state that Energy Ombudsman has “reviewed your case” and urge you to take action by completing a form. They may request personal information such as your full name, address, date of birth or bank details.

These emails are NOT from Energy Ombudsman

Energy Ombudsman will never ask you to open a new energy account or request sensitive personal information through online forms or email links.

What to look out for

Scam emails may:

• Use Energy Ombudsman’s name or logo without permission

• Refer to a complaint or review you haven’t submitted

• Include links to fake websites or forms

• Create a sense of urgency to pressure you into acting quickly

• Be sent from a free email service such as Gmail

• Contain spelling errors or slight variations of a company name

If you receive an unexpected message asking for personal details, do not click on any links and do not share any information.

What you should do

• Do not complete any forms or provide personal information

• Report the email to the National Cyber Security Centre (NCSC) by forwarding it to report@phishing.gov.uk

• If you’re unsure whether a message claiming to be from Energy Ombudsman is genuine, contact them directly using the details on their official website, or your Dispute Resolution Executive if you already have an active case

• Delete the email

Your security matters

While Energy Ombudsman works to remove these scam messages, please stay vigilant and share this information with friends or family who may be at risk. If you have any concerns, we’re here to help.