Credit Control Administrator

Crown Gas & Power is a business energy supplier to the commercial sector based in Bury, Manchester. We are renowned for our innovative products such as green gas, renewable electricity, utility connections, and our first-class customer service.

Since our inception in 2001, our people have put all their efforts into providing energy to businesses across the UK. We encourage everyone in the business to share their ideas, successes and struggles to help achieve a common goal. Our culture is based around open doors and friendly faces and our people are honest, welcoming and relaxed. We are looking to hire likeminded people to join a friendly, customer centric business with ambitious growth plans.

Benefits

• 25 days holiday (plus bank holidays)
• Flexitime
• Free parking
• Wellbeing support
• Onsite gym
• Exciting social and team building events

Role & Responsibilities

Our Credit Control team has a requirement for a new Receivables Administrator with a primary function of allocating funds received to customer accounts. As an independent energy provider, our strength is in the quality of our service reflected in the knowledge and enthusiasm of our team.

The candidate will be joining a very motivated and dedicated team which thrive on helping our customers to minimise payment arrears. Due to the direct communication, we have with our customers, the Credit Control represent the Company in every interaction, so accuracy and professionalism is of the utmost important importance in this role.

Responsibilities

• Allocate incoming payments for our power portfolio to customer accounts accurately.
• Management of a busy shared inbox ensuring all incoming emails are reviewed, prioritized, and responded to promptly.
• Prepare and process manual invoices for non-usage transactions (third party recharges, credits, etc).
• Managing customer ceased credit processes include identifying customers with credit balances, generating correspondence and initiating refund where applicable.
• Ensuring missing invoices are sent to customers on request and in a timely manner.
• Manage customer remittances.
• Adhoc reporting

Preferred skills

• Self-motivated
• Excellent verbal and written communication skills
• Good arithmetic skills
• Computer literate with moderate Excel and strong Outlook skills
• Excellent attention to detail
• Good at working as part of a team and individually
• Excellent organisational and time management skills

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. Job descriptions are regularly reviewed to ensure they are an accurate representation of the post.