Customer support

Dedicated customer support

We believe in fair treatment for all customers under our gas supply. Whether you are a sole proprietor or a multiple site property manager; we are actively listening to your feedback in order to provide an accurate, fair and honest service. If you have an idea that might improve our service to you, get in touch and send us your feedback. What we have done recently:

• Improved our service to property managing agents – creating a brand new multi-site managing portal
• Simplified our energy invoices – including a summary of key terms & calculations
• We now install Automated Meter Readers across all sites under our gas supply to ensure all customers are billed accurately
• Over 70% of our customers now receive their bills online