Customer Service Apprenticeship (Meters Team)

Salary: Starting salary is £17,000 a year
Hours: 37.5 hours Monday to Friday 8.30am – 5.00pm. 1 hour lunch break.
The apprenticeship will run for 1 Year 4 Months.
We are based at Crown Point, Heap Brow, Bury, BL9 7JR

Benefits

• • 25 Days Holiday plus bank holidays
  • Free breakfast, lunch & refreshments
  • Onsite Gym
  • Birthday flexi
  • Company Events
  • Casual dress

You will receive the following training:

Customer Service Practitioner Level 2 Standard

This qualification requires college attendance once per month.

About the vacancy

As a Meter Data Analyst, your main focus will be to ensure that we onboard all our smart meter customers within the allocated timeframe. You will be expected to develop and maintain robust operating procedures, providing vital input into the development and growth of the business and ongoing support to the Management team.

• Onboard smart customers through internal system flows
• Liaise with Data Collectors (DC) and Meter Operator Providers
• (MOP) via email and phone to resolve queries promptly
• Analyse data to identify anomalies, errors or inconsistencies
• Investigate and resolve sites flagged with issues or complications outside of the standard onboarding process
• Work to our internal KPI’s, ensuring all performance targets are consistently met
• Liaise directly with customers to manage complex queries relating to smart meter onboarding
• Deliver excellent customer service while embedding core values, with a strong focus on putting the customer first

What skills are we looking for?

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience

Qualifications

• • • Essential: English (GCSE – C/4 or above or equivalent)
    • Essential: Maths (GCSE – C/4 or above or equivalent)

Apply now – https://burycollege.ac.uk/apprenticeships/live-vacancies/2000014693