Service Delivery Administrator

Crown Gas & Power is an award-winning business energy supplier to the commercial sector based in Bury, Manchester. We are currently Energy Supplier of the Year and renowned for our innovative products such as 100% biogas, utility connections and our first-class customer service..

Since we formed in 2001, our people have put all their energy into providing gas to businesses across the UK, and in 2024, we began our journey to power UK businesses with our electricity product. We encourage everyone in the business to share their ideas, successes and struggles to help achieve a common goal. Our culture is based around open doors and friendly faces and our people are honest, welcoming and relaxed. We are looking to hire like-minded people to join a friendly, fast-growing, customer-centric business.

Benefits

• 25 days holiday
• Yearly bonus (subject to company and personal performance)
• Flexitime
• Free parking
• Wellbeing support
• Onsite gym
• Exciting social and team building events

The role

Our Customer Experience team has a requirement for a Service Delivery Administrator with a primary function of providing administrative support to the Service Delivery Coordinators. As an independent energy provider our strength is in the quality of our service reflected in the knowledge and enthusiasm of our staff.

Responsibilities

• Act as the primary support for all Service Delivery Coordinators administrative tasks
• Administer Change of Tenancies (COT) within agreed service-level agreements (SLA)
• Help resolve any billing issues from managing agents
• Provide billing support when needed
• Ensure all data entered into systems is accurate and complete
• Assist with Managing Agent reporting
• Assist Service Delivery Coordinators with adhoc requests
• Support the launch of new products of services through effective internal and external communication
• Make the business aware of competitors and their offerings in the market
• Support back-office in providing aftersales support and customer care
• Various standard and ad hoc reporting

Desired personal attributes

• Excellent organisational skills
• Self-motivated
• Excellent verbal and written communication skills
• Good arithmetic skills
• Computer literate with strong Excel and Outlook skills
• Excellent attention to detail
• Good at working as part of a team and individually

Advantageous skills

• Industry experience
• Account management experience

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. Job descriptions are regularly reviewed to ensure they are an accurate representation of the post.