Reporting Suspicious Communications

Keep your business safe – what to watch out for

Scam emails, suspicious calls or text messages – these are examples of cybercrime and phishing attempts, and they’re becoming increasingly common. We want to make sure our customers and partners are one step ahead. If you receive any communication claiming to be from Crown Gas & Power, always take a moment to verify it before you act.

Whether a communication arrives by email, text, phone call or social media message, the goal for a scammer is often the same — to trick you into handing over sensitive information or clicking a link that could compromise your systems.

What is phishing?

Phishing is when fraudsters send fake messages designed to trick you into making a payment, revealing sensitive information such as usernames, passwords and/or bank details, or clicking a link that could harm your systems or redirect you to a bogus website.

If something doesn’t feel right, trust that instinct. Before acting:

What to look out for

Here are some straightforward tips to help you identify anything suspicious:

Urgency is a warning sign

If you’re being pressured to act immediately, that’s a red flag. Legitimate communications give you time to check. Pause and verify the sender’s details before doing anything else.

Knowing you’re a Crown Gas & Power customer doesn’t make a contact genuine. Scammers use publicly available records to identify a business’s energy supplier — so brand familiarity alone isn’t proof of legitimacy.

A scammer may even copy our number, making the Caller ID appear as Crown Gas & Power — If you are ever unsure just ask for the name of who you are speaking with, hang up and call back.

If a caller claims to be from Crown Gas & Power, hang up and call us back directly using a number you already have on file or 0161 762 7744. Don’t rely on the contact details provided in the suspicious communication itself.